IT Support and Technical Assistance

IT support is billed either hourly from $95, or as a monthly retainer from $340 with a fixed pool of hours. The retainer works out cheaper for ongoing work; hourly suits occasional requests. You deal directly with the engineer doing the work — response times are agreed up front, not buried in a service catalogue.

What support covers

Defined scope, not general availability:

• Servers and hosting — configuration, migrations, certificates, backups
• Domains and email — DNS records, SPF, DKIM and DMARC setup, deliverability problems
• Site and application outages — diagnosis and repair, including systems I did not build
• Integrations — connecting systems that are supposed to talk to each other and will not
• One-off technical problems where you have no in-house IT

Hourly or retainer

Hourly from $95 suits occasional requests. You pay for time actually worked, with no contract and no commitment. Three quiet months cost you nothing.

A retainer from $340 a month makes sense for ongoing work. You get a fixed pool of hours and an agreed response time — which matters when an outage costs you money by the hour.

A simple rule: if a typical month needs more than three hours, the retainer is cheaper. If it needs less, stay hourly — I will say so directly rather than let you overpay.

The most common problem people bring me

Email that stopped arriving. The mechanism is nearly always the same: missing or incorrect SPF, DKIM and DMARC records. Receiving servers then treat the messages as suspicious, and they land in spam or vanish silently. Companies usually find out weeks later, by accident, when a client mentions never receiving a quote.

It takes a few hours to fix and is worth checking even when everything appears to work.

Timezone and reach

I work from Poland on Central European Time. That means full overlap with the UK and continental Europe, and my afternoons cover the US East Coast morning — so a problem reported at the start of your day gets attention on the same day, not the next one.

What I do not do

I do not handle hardware — staff laptops, printers, office networking. I do not implement ERP systems or administer Active Directory. Those are separate specialisms and you will be better served by someone who does only that.

My support covers what runs on the internet: servers, sites, applications, domains, email and the integrations between them.

How you report a problem

By email or phone. No ticketing system and no first-line support passing the case along. You write to me, I answer.

On a retainer we agree response times up front — one for an outage stopping sales, another for "would be good to fix at some point". There is no sense paying for one-hour response on things that can wait until tomorrow.